D2L Brightspace – system issue

The D2L Network Operations Center (NOC) advised us that on May 27, 2021 between 3:04AM (ET) and 3:13 AM (ET) an infrastructure event caused D2L Brightspace to be unavailable.

This issue has been resolved.

We apologize for any problems this may have caused.

Computing and Communications Services

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RU-VPN2 Sign On Script Error for Windows users on Friday – May 21st, 2021

On Friday May 21st, 2021, we received a few reports where users were getting “Script Error” when signing on to RU-VPN2 via CAS (Central Authentication Services) from Windows. After investigation, we found that this is due to the internal browser that RU-VPN2 Windows client uses may not be compatible with the script that the recently upgraded CAS runs. CCS technical team is continuing to work to resolve the issue.

Please note that this does not impact existing RU-VPN2 sessions. This also does not impact Mac Users. After getting the “Script Error”, Windows users can either click Yes or No to continue to sign on to CAS to use RU-VPN2.

Update – May 21st, 2021 2:20 PM – The issue has been fixed.

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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Some users cannot log in to RUFIS – May 10th, 2021

Since 7:00 am today (May 10th, 2021), some users have not been able to log in to RUFIS and users may experience the message,  “The system has encountered an error when servicing the request. Please try again. If the error persists, please contact the system administrator”. CCS technical team is investigating the issue and will update when there is more information.

If you only need to access the iExpense module, it is not impacted and is available within the my.ryerson portal under the APPS tab (Ryerson Financial Information System (Expense Reports)) and you do not have to use RU-VPN to access it.

Update – May 10th, 2021 11:39 AM – RUFIS system has been restarted and service is back to normal at 10:40 AM. CCS technical team is still investigating the root cause.

Please accept our apology for any inconvenience this may have caused.

-Computing and Communications Services

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Departmental shares slow response: April 05, 10:00 AM – April 06, 12:34 PM

Starting on Wednesday, April 05, 2021 at 10:00 AM, the departmental shares access experienced performance issues due the implementation and migration to a new backup solution. The migration was suspended today, Thursday, April 06 at 12:34 PM and will be resumed during non-peak hours.

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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U2F security key issue with Chrome in Incognito mode and Edge in InPrivate mode – April 23rd

Starting April 23rd last Friday, U2F security key stopped working on Chrome (version 90.0.4430.85) in incognito mode and Edge (Chromium 90.0.818.49) in InPrivate mode for Central Authentication Service (CAS). This was due to a Chromium update that was released. A bug request was submitted to the Chromium project. Chrome has since released a new version 90.0.4430.93, which has this issue fixed. If you experience this issue in Chrome, please update to the latest version. We will update when there is an update from Edge. Please note that this issue does not impact both Chrome and Edge in regular mode.

Update – May 7th, 2021 – The latest Edge (Chromium 90.0.818.56) has this issue fixed.

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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Jabber outage on Saturday April 24, 2021

On Saturday April 24, 2021, CCS noticed that Jabber phone sessions are disconnecting. The issue was reported to the vendor for a resolution.

Update:

At 2:30 PM the vendor was able to fix the issue and services resumed

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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Google Drive service disruption on Monday, April 12, 2021

Google is reporting a service issue with Google Drive, starting at 9:36 AM today. Users may experience errors trying to create new documents

The latest Google Status information is available at:

https://www.google.com/appsstatus#hl=en&v=issue&sid=4&iid=a456acfa5bae03b9075bec69695292c6

We will provide updates when they become available.

Please accept our apologies for any inconvenience this issue may have caused.

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RU-VPN Access issues on Thursday March 25, 2021

On Thursday March 25, some RU-VPN users were unable to access Ryerson resources. The vendor has since provided a hot-fix to resolve the issue. Users will get the hot-fix automatically deployed the next time they login through RU-VPN.

We apologize for the inconvenience this outage has caused.

-Computing and Communications Services

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Microsoft Azure outage -on Monday March 15, 2021 – 4:30 PM

Microsoft is reporting a global outage of authentication services in Azure.

Starting at approximately 3:15 PM on 15 Mar 2021, a subset of customers may experience issues authenticating into Microsoft services, including Microsoft Teams, Office and/or Dynamics, Xbox Live, and the Azure Portal.

This may affect access to Adobe, Office 365 and some instances of WordPress.

Update – Microsoft says the issue was resolved at 6:52 PM

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Central Authentication Service Outage on Feb. 28, 2021 4:57 PM to 8:35 PM

CCS began receiving alerts just before 5 PM on Feb 28, 2021 that Ryerson’s Central Authentication Service (CAS) was not allowing people to log in. As a result no one could log into D2L, eHR, RAMSS, Google Workspace, and other systems via CAS. Existing sessions on these systems were not affected. The problem was traced to an unresponsive third party system that our resource management system uses to send text messages during the account set up process. The problem was resolved at approximately 8:40 PM.


Please accept our apologies for the problems the outage caused. CCS is looking into ways to make CAS more resilient should the problem with the messaging provider occur again.

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