eHR outage on Saturday, Nov. 27 00:41 AM – 11:45 AM

On Saturday, November 27, 2021 a scheduled Operating System patching process caused the eHR database to become unavailable between 00:41 AM to 11:45 AM.  We are still troubleshooting the root cause.

UPDATE: The database server rebooted unexpectedly. We are troubleshooting the problem with the help of vendor hardware support.

UPDATE: eHR is available as of approximately 9:30 PM.

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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Network outage on Thursday November 25, 2021 at 9:50 AM

On Thursday November 25, 2021 at 9:50 AM CCS received alerts about failure to connect to Internet resources. The CCS network and IT-security teams are investigating the issue.

Update: 10:15 AM

Outage traced back to external Internet servers responsible for domain name resolution. Services resumed at 10:15 AM

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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Network outage at the library on Friday November 19, 2021 at 4:00AM

On Friday November 19, 2021 at 4:00 AM CCS noticed that the network switch servicing the library has failed. Staff will be on-site to replace the defective equipment.

Update at 8:00 PM

The network switches have been replaced and services resumed at 7:30 PM

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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VAPPS service disruption: Tuesday, November 2, 2021

As of approximately 7:30 PM on Tuesday Nov. 2 the VAPPS services are unavailable. The problem was discovered during morning checks and CCS technicians have identified it as a communication issue between two of the servers, which is preventing users from login into VAPPS.  The vendor is  being contacted to assist with the problem resolution.

Update: VAPPS services are fully restored as of 9:52 AM.

We apologize for any inconvenience this may be causing,

Computing and Communications Services

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Turnitin Service Disruption

On September 28th, from 06:54 a.m. to 07:36 a.m. Turnitin experienced an Unexpected Service Disruption that might have affected the ability to submit, view submissions or create assignments. The issue has been resolved.

We apologize for any inconvenience this might have caused.

– Computing and Communication Services

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Issue with the loading of Google images – fixed

On Friday, September 24, 9:00 a.m., CCS received reports that some users are not able to load images in their Google Docs, Sheets and Slides. These editors load the images as blank squares.

UPDATE: This issue is now fixed as of 11:15 a.m.

We apologize for any inconvenience this may have caused.

– Computing and Communications Services

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Printing problem: Friday, Sept. 17, 2021

CCS has received reports of users not being able to print to network printers.  After troubleshooting and researching the cause of the problem, it is determined that the September Microsoft Windows security updates have caused an issue with network printing for some users. The End-User Computing (EUC) team is investigating  options to resolve the issue. 

Please accept our apologies for any problems this may cause.

– Computing and Communications Services

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WiFi outage for Android devices on September 15, 2021

On Wednesday September 15, 2021, CCS noticed that some Android phones are unable to connect to the WiFi network. The issue was reported to the vendor for a resolution.

Update: September 17, 2021 aa:30 AM

Authentication issues for Android devices have been resolved

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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CAS authentication time-out on Friday, September 3, 2021

On Friday, September 3, 2021 some users may get “Gateway timeout” upon logging in through CAS. Affected users will have to retry logging in.

CCS team is working to resolve this issue

Update: at 14:35

A fix was implemented to prevent the time-out error. Services resumed normally.

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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RUFIS outage on Friday, August 13, 2021 from 00:03 AM to 9:40 AM

On Friday August 13, 2021 an access outage to RUFIS occurred between 00:03 AM to 9:40 AM.  The problem was traced to a failed automatic update. 

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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