Category Archives: All Categories

D2L Impacting Event Notification – Brightspace: April 29, 2022 12:22 PM – 12:47 PM

The D2L team has advised that on Friday, April 29, 2022 starting at 12:22PM to 12:47PM (ET) some users might have experienced a performance issue with D2L Brightspace where D2L Brightspace might be loading slowly. The D2L technical teams have resolved … Continue reading

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Phones Jabber client outage on Wednesday March 30, 2022 at 8:00 AM

On Wednesday March 30, 2022 at 8:00 AM CCS noticed that Jabber phone clients are unable to connect. Previously established connections are working fine The vendor is troubleshooting the issue Update at 10:30 AM Services resumed at 10:30 AM We … Continue reading

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Printing intermittent connectivity issues: Thursday, February 24, 2022 at 2:05 PM

Intermittent connectivity issues to the Microsoft Azure Portal are affecting printing services which rely on that connectivity to use the Universal Printing driver. The problem started around 2:05 PM today, Thursday, February 24. Microsoft is working on a resolution. UPDATE: … Continue reading

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Phones Jabber client outage on Friday February 18, 2022 at 6:00 AM

On Friday February 18, 2021 at 6:15 AM, an attempt to upgrade the phone system software failed. This is currently affecting the soft- phone Jabber clients and call centres agents. The vendor is troubleshooting the issue Update at 4:00 PM … Continue reading

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Voicemail synchronization with Gmail delay on February 16, 2022

On Wednesday February 16, 2021 at 1:21 AM, the voicemail synchronization with Gmail failed to deliver voicemail messages to the users’ who opted for this option. The problem was traced back to a failed communication with the licensing server. The … Continue reading

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www.ryerson.ca outage – Friday, February 11, 2022, 7:11 AM

On Friday February 11 at about 7:11 A.M the www.ryerson.ca website became unavailable during planned system maintenance. Services were restored at about 8:41 A.M. We apologize for any inconvenience. -Computing and Communications Services

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Some web applications are not available – Dec. 11th, 2021

A number of web applications are currently unavailable. These include CCS forms, Creative Industries Internship App, Parking App, One Card Picture Upload App, TAI, ACR and Appeals applications, Document Upload applications (choose Ryerson, xfer credits, referee and gradupload) and others. … Continue reading

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Network outage at TRSM 3rd floor on Monday November 29, 2021 at 11:07 AM

On Monday November 29, 2021 at 11:07 AM CCS received an alert about failure of the network switch servicing a portion of the 3rd floor at TRSM building. The CCS network staff are investigating the issue. Update 12:35 PM Network … Continue reading

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eHR outage on Saturday, Nov. 27 00:41 AM – 11:45 AM

On Saturday, November 27, 2021 a scheduled Operating System patching process caused the eHR database to become unavailable between 00:41 AM to 11:45 AM.  We are still troubleshooting the root cause. UPDATE: The database server rebooted unexpectedly. We are troubleshooting … Continue reading

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Network outage on Thursday November 25, 2021 at 9:50 AM

On Thursday November 25, 2021 at 9:50 AM CCS received alerts about failure to connect to Internet resources. The CCS network and IT-security teams are investigating the issue. Update: 10:15 AM Outage traced back to external Internet servers responsible for … Continue reading

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