Category Archives: All Categories

Turnitin Service Disruption

On September 28th, from 06:54 a.m. to 07:36 a.m. Turnitin experienced an Unexpected Service Disruption that might have affected the ability to submit, view submissions or create assignments. The issue has been resolved. We apologize for any inconvenience this might have caused. – … Continue reading

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Issue with the loading of Google images – fixed

On Friday, September 24, 9:00 a.m., CCS received reports that some users are not able to load images in their Google Docs, Sheets and Slides. These editors load the images as blank squares. UPDATE: This issue is now fixed as of … Continue reading

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Printing problem: Friday, Sept. 17, 2021

CCS has received reports of users not being able to print to network printers.  After troubleshooting and researching the cause of the problem, it is determined that the September Microsoft Windows security updates have caused an issue with network printing … Continue reading

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WiFi outage for Android devices on September 15, 2021

On Wednesday September 15, 2021, CCS noticed that some Android phones are unable to connect to the WiFi network. The issue was reported to the vendor for a resolution. Update: September 17, 2021 aa:30 AM Authentication issues for Android devices … Continue reading

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CAS authentication time-out on Friday, September 3, 2021

On Friday, September 3, 2021 some users may get “Gateway timeout” upon logging in through CAS. Affected users will have to retry logging in. CCS team is working to resolve this issue Update: at 14:35 A fix was implemented to … Continue reading

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RUFIS outage on Friday, August 13, 2021 from 00:03 AM to 9:40 AM

On Friday August 13, 2021 an access outage to RUFIS occurred between 00:03 AM to 9:40 AM.  The problem was traced to a failed automatic update.  We apologize for any inconvenience this may have caused. -Computing and Communications Services

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Phone issues – call centres and switchboard – Monday, June 7, 2021

CCS is experiencing issues with the phone system used by the Help Desk (Student and Facutly/Staff) and the Switchboard. The Telecom team is investigating with the vendor. Update: at 10:50 AM All services resumed. Jabber users need do to “Reset … Continue reading

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D2L Brightspace – system issue

The D2L Network Operations Center (NOC) advised us that on May 27, 2021 between 3:04AM (ET) and 3:13 AM (ET) an infrastructure event caused D2L Brightspace to be unavailable. This issue has been resolved. We apologize for any problems this … Continue reading

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RU-VPN2 Sign On Script Error for Windows users on Friday – May 21st, 2021

On Friday May 21st, 2021, we received a few reports where users were getting “Script Error” when signing on to RU-VPN2 via CAS (Central Authentication Services) from Windows. After investigation, we found that this is due to the internal browser … Continue reading

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Some users cannot log in to RUFIS – May 10th, 2021

Since 7:00 am today (May 10th, 2021), some users have not been able to log in to RUFIS and users may experience the message,  “The system has encountered an error when servicing the request. Please try again. If the error … Continue reading

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