Author Archives: michael

Phones Jabber client outage on Wednesday March 30, 2022 at 8:00 AM

On Wednesday March 30, 2022 at 8:00 AM CCS noticed that Jabber phone clients are unable to connect. Previously established connections are working fine The vendor is troubleshooting the issue Update at 10:30 AM Services resumed at 10:30 AM We … Continue reading

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Phones Jabber client outage on Friday February 18, 2022 at 6:00 AM

On Friday February 18, 2021 at 6:15 AM, an attempt to upgrade the phone system software failed. This is currently affecting the soft- phone Jabber clients and call centres agents. The vendor is troubleshooting the issue Update at 4:00 PM … Continue reading

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Voicemail synchronization with Gmail delay on February 16, 2022

On Wednesday February 16, 2021 at 1:21 AM, the voicemail synchronization with Gmail failed to deliver voicemail messages to the users’ who opted for this option. The problem was traced back to a failed communication with the licensing server. The … Continue reading

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Network outage at TRSM 3rd floor on Monday November 29, 2021 at 11:07 AM

On Monday November 29, 2021 at 11:07 AM CCS received an alert about failure of the network switch servicing a portion of the 3rd floor at TRSM building. The CCS network staff are investigating the issue. Update 12:35 PM Network … Continue reading

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Network outage on Thursday November 25, 2021 at 9:50 AM

On Thursday November 25, 2021 at 9:50 AM CCS received alerts about failure to connect to Internet resources. The CCS network and IT-security teams are investigating the issue. Update: 10:15 AM Outage traced back to external Internet servers responsible for … Continue reading

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Network outage at the library on Friday November 19, 2021 at 4:00AM

On Friday November 19, 2021 at 4:00 AM CCS noticed that the network switch servicing the library has failed. Staff will be on-site to replace the defective equipment. Update at 8:00 PM The network switches have been replaced and services … Continue reading

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WiFi outage for Android devices on September 15, 2021

On Wednesday September 15, 2021, CCS noticed that some Android phones are unable to connect to the WiFi network. The issue was reported to the vendor for a resolution. Update: September 17, 2021 aa:30 AM Authentication issues for Android devices … Continue reading

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CAS authentication time-out on Friday, September 3, 2021

On Friday, September 3, 2021 some users may get “Gateway timeout” upon logging in through CAS. Affected users will have to retry logging in. CCS team is working to resolve this issue Update: at 14:35 A fix was implemented to … Continue reading

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Jabber outage on Saturday April 24, 2021

On Saturday April 24, 2021, CCS noticed that Jabber phone sessions are disconnecting. The issue was reported to the vendor for a resolution. Update: At 2:30 PM the vendor was able to fix the issue and services resumed We apologize … Continue reading

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RU-VPN Access issues on Thursday March 25, 2021

On Thursday March 25, some RU-VPN users were unable to access Ryerson resources. The vendor has since provided a hot-fix to resolve the issue. Users will get the hot-fix automatically deployed the next time they login through RU-VPN. We apologize … Continue reading

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