Author Archives: Jim Buchanan

Turnitin Service Disruption

On September 28th, from 06:54 a.m. to 07:36 a.m. Turnitin experienced an Unexpected Service Disruption that might have affected the ability to submit, view submissions or create assignments. The issue has been resolved. We apologize for any inconvenience this might have caused. – … Continue reading

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Phone issues – call centres and switchboard – Monday, June 7, 2021

CCS is experiencing issues with the phone system used by the Help Desk (Student and Facutly/Staff) and the Switchboard. The Telecom team is investigating with the vendor. Update: at 10:50 AM All services resumed. Jabber users need do to “Reset … Continue reading

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D2L Brightspace – system issue

The D2L Network Operations Center (NOC) advised us that on May 27, 2021 between 3:04AM (ET) and 3:13 AM (ET) an infrastructure event caused D2L Brightspace to be unavailable. This issue has been resolved. We apologize for any problems this … Continue reading

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Google Drive service disruption on Monday, April 12, 2021

Google is reporting a service issue with Google Drive, starting at 9:36 AM today. Users may experience errors trying to create new documents The latest Google Status information is available at: https://www.google.com/appsstatus#hl=en&v=issue&sid=4&iid=a456acfa5bae03b9075bec69695292c6 We will provide updates when they become available. … Continue reading

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Microsoft Azure outage -on Monday March 15, 2021 – 4:30 PM

Microsoft is reporting a global outage of authentication services in Azure. Starting at approximately 3:15 PM on 15 Mar 2021, a subset of customers may experience issues authenticating into Microsoft services, including Microsoft Teams, Office and/or Dynamics, Xbox Live, and … Continue reading

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D2L Brightspace – system issue

The D2L Network Operations Center (NOC) advises that on Sept. 11, 2020 starting at 9:00AM (ET) an infrastructure event may be impacting users’ experience with D2L Brightspace where pages are loading slowly. D2L technical teams are actively working to resolve … Continue reading

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D2L Brightspace – possible system issue

The D2L Network Operations Center (NOC) advises that on September 1, 2020, between 8:15 AM – 9:24 AM and between 9:54 AM – 12:33 PM, an infrastructure event may have impacted your experience with the following in D2L Brightspace: Learning Environment Documents and … Continue reading

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Zoom login issue on Monday August 24, 2020

On Monday August 24, 2020 people are unable to log into Zoom with their Ryerson userid. CCS is investigating the issue and will provide an update as soon as we can. We apologize for any inconvenience this may be causing. … Continue reading

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D2L Brightspace – Issue with Manage Files

The D2L Network Operations Center (NOC) advises that an infrastructure event may be impacting access to D2L Brightspace’ Manage Files from courses where users might have received errors about not having permission to see the files. This issue started on Monday, … Continue reading

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Possible Brightspace D2L – Learning Environment Document Preview/Viewer Service Interruption – Friday, April 24, 2020

The D2L Network Operations Center (NOC) advises that an infrastructure event might have impacted the user’s experience with the Document Preview/Document Viewer service in the Brightspace Learning Management system hosted by D2L from Thursday, April 23, 2020 at 7:00 PM … Continue reading

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