Author Archives: Hongbo HE

About Hongbo HE

Director, Application Services Computing and Communications Services Ryerson University

RU-VPN2 Sign On Script Error for Windows users on Friday – May 21st, 2021

On Friday May 21st, 2021, we received a few reports where users were getting “Script Error” when signing on to RU-VPN2 via CAS (Central Authentication Services) from Windows. After investigation, we found that this is due to the internal browser … Continue reading

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Some users cannot log in to RUFIS – May 10th, 2021

Since 7:00 am today (May 10th, 2021), some users have not been able to log in to RUFIS and users may experience the message,  “The system has encountered an error when servicing the request. Please try again. If the error … Continue reading

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U2F security key issue with Chrome in Incognito mode and Edge in InPrivate mode – April 23rd

Starting April 23rd last Friday, U2F security key stopped working on Chrome (version 90.0.4430.85) in incognito mode and Edge (Chromium 90.0.818.49) in InPrivate mode for Central Authentication Service (CAS). This was due to a Chromium update that was released. A … Continue reading

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Google services disruption on Mon., Dec 14th, 2020

Google reported issues with all Google Workspace (G Suite) services, starting at 6:55 AM today. CCS also received reports from some of our users that GMail was not working properly. At 8:56 AM, Google updated that all services have been … Continue reading

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RUFIS is NOT Certified with the new macOS Big Sur (11.0)

Apple released macOS Big Sur (11.0) on Nov. 12th, 2020. At this time Ryerson University Financial Information Systems (RUFIS) is not certified with Big Sur or any browsers (Safari, Chrome, or Firefox) installed on it. In our limited testing, particularly … Continue reading

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Custom Ryerson URL to Google Calendar is not working on Wed. Oct. 14th 2020

On Wednesday, October 14th, 2020, the custom Ryerson URL to Google Calendar (https://calendar.google.com/a/ryerson.ca) stopped working. It includes links within the my.ryerson portal (https://my.ryerson.ca), which have been switched to https://calendar.google.com temporarily. Users need to log out of the portal and then … Continue reading

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CAS service interruption: 6:15 am – 8:47 am Aug. 28, 2020

Some of Ryerson’s Central Authentication Service (CAS) application servers were not started properly during a scheduled maintenance operation at 6:15 am today. This prevented some users who connected to these servers from logging in to applications that use the SAML2 … Continue reading

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Gmail Service Issue July 1st – July 4th, 2020

From July 1st to July 4th, 2020, Google has experienced an issue where a small number of promotional emails and spam were incorrectly delivered to users’ primary inboxes. During that time, scans to filter malware and the most egregious spam … Continue reading

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RUFIS Invoice Approval System (Markview) Outage on Thursday June 25th, 2020 4:50 pm – 5:45 pm

On Thursday June 25th, 2020, at 4:50 pm, users started to get issues connecting to the RUFIS Invoice Approval System (Markview). The problem was due to a database resource limit. The limit was increased and Markview was restarted at 5:45 … Continue reading

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CAS, ryerson.ca, and my.ryerson.ca service interruptions: from 1:38 PM to 2:20 PM , April 14

One of the Central Authentication Service (CAS) application servers had connection issue to back-end database server starting around 1:38 p.m. on April 14. This prevented some users who were on this server from logging in. This server has been restarted … Continue reading

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