Author Archives: Casey Carvalho

Printing problem: Friday, Sept. 17, 2021

CCS has received reports of users not being able to print to network printers.  After troubleshooting and researching the cause of the problem, it is determined that the September Microsoft Windows security updates have caused an issue with network printing … Continue reading

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RUFIS outage on Friday, August 13, 2021 from 00:03 AM to 9:40 AM

On Friday August 13, 2021 an access outage to RUFIS occurred between 00:03 AM to 9:40 AM.  The problem was traced to a failed automatic update.  We apologize for any inconvenience this may have caused. -Computing and Communications Services

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Departmental shares slow response: April 05, 10:00 AM – April 06, 12:34 PM

Starting on Wednesday, April 05, 2021 at 10:00 AM, the departmental shares access experienced performance issues due the implementation and migration to a new backup solution. The migration was suspended today, Thursday, April 06 at 12:34 PM and will be … Continue reading

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Autodesk software service disruption: Wednesday, August 12, 2020

We have been made aware that a renewed AutoCAD software license is only valid for the most recent AutoCAD software version from the vendor.  However, as we are running an older version, the new license is preventing access to the still … Continue reading

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VAPPS service disruption: Thursday, July 2, 2020

As of approximately 2:45 PM on Thursday July 2, 2020 the VAPPS services are experiencing a performance degradation due to a server issue. We are currently working on the problem. Update: 2020-07-03: Full service was restored at 6:20 am after … Continue reading

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ColdFusion applications service outage on January 19, 2020

On Sunday, January 19, at approximately 4 PM, the Cold Fusion database server ran out of resources, causing an outage of the Cold Fusion applications. Services were recovered around 9:30 PM. Technicians are investigating the root cause of the problem. … Continue reading

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ColdFusion applications service outage on December 4, 2019

On December 4, starting around 10 AM, several applications relying on CFcentral became nonoperational following a ColdFusion upgrade to the ColdFusion 2018 version. Technicians are investigating the problem. Update: Most applications are now operational. Technicians are resolving issues with ORS/RIS … Continue reading

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Power issue caused some virtual servers to reboot on Wednesday, Nov. 13, 2019 12:20 PM

While carrying out scheduled maintenance on UPS systems in the data centre, out of phase voltage was experienced, triggering a power failure of some physical server infrastructure which could have impacted some virtual servers. The failure seems to have been … Continue reading

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Podium (PT) desktop service disruption – Tuesday Sept. 3, 2109 8:35 AM

At 8:35 AM today, Tuesday Sept. 3, 2019, various podium (PT) desktops were reported as not getting network connectivity, including KHS239, POD361, POD366, POD367, POD368, POD370 and POD484. The cause of the problem is related to a network connectivity issue. … Continue reading

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E-mail delivery delays – Monday, July 8, 2019

Delayed delivery of email was reported today at 11:15 AM, but our investigation of the problem has discovered that some messages were stuck in a queue since yesterday. The problem was traced to a process on an email filtering appliance. … Continue reading

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