Author Archives: Casey Carvalho

D2L Impacting Event Notification – Brightspace: April 29, 2022 12:22 PM – 12:47 PM

Posted on April 29, 2022 by Casey Carvalho

The D2L team has advised that on Friday, April 29, 2022 starting at 12:22PM to 12:47PM (ET) some users might have experienced a performance issue with D2L Brightspace where D2L Brightspace might be loading slowly. The D2L technical teams have resolved … Continue reading →

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Printing intermittent connectivity issues: Thursday, February 24, 2022 at 2:05 PM

Posted on February 24, 2022 by Casey Carvalho

Intermittent connectivity issues to the Microsoft Azure Portal are affecting printing services which rely on that connectivity to use the Universal Printing driver. The problem started around 2:05 PM today, Thursday, February 24. Microsoft is working on a resolution. UPDATE: … Continue reading →

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eHR outage on Saturday, Nov. 27 00:41 AM – 11:45 AM

Posted on November 27, 2021 by Casey Carvalho

On Saturday, November 27, 2021 a scheduled Operating System patching process caused the eHR database to become unavailable between 00:41 AM to 11:45 AM.  We are still troubleshooting the root cause. UPDATE: The database server rebooted unexpectedly. We are troubleshooting … Continue reading →

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VAPPS service disruption: Tuesday, November 2, 2021

Posted on November 2, 2021 by Casey Carvalho

As of approximately 7:30 PM on Tuesday Nov. 2 the VAPPS services are unavailable. The problem was discovered during morning checks and CCS technicians have identified it as a communication issue between two of the servers, which is preventing users … Continue reading →

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Printing problem: Friday, Sept. 17, 2021

Posted on September 17, 2021 by Casey Carvalho

CCS has received reports of users not being able to print to network printers.  After troubleshooting and researching the cause of the problem, it is determined that the September Microsoft Windows security updates have caused an issue with network printing … Continue reading →

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RUFIS outage on Friday, August 13, 2021 from 00:03 AM to 9:40 AM

Posted on August 13, 2021 by Casey Carvalho

On Friday August 13, 2021 an access outage to RUFIS occurred between 00:03 AM to 9:40 AM.  The problem was traced to a failed automatic update.  We apologize for any inconvenience this may have caused. -Computing and Communications Services

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Departmental shares slow response: April 05, 10:00 AM – April 06, 12:34 PM

Posted on May 6, 2021 by Casey Carvalho

Starting on Wednesday, April 05, 2021 at 10:00 AM, the departmental shares access experienced performance issues due the implementation and migration to a new backup solution. The migration was suspended today, Thursday, April 06 at 12:34 PM and will be … Continue reading →

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Autodesk software service disruption: Wednesday, August 12, 2020

Posted on August 12, 2020 by Casey Carvalho

We have been made aware that a renewed AutoCAD software license is only valid for the most recent AutoCAD software version from the vendor.  However, as we are running an older version, the new license is preventing access to the still … Continue reading →

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VAPPS service disruption: Thursday, July 2, 2020

Posted on July 2, 2020 by Casey Carvalho

As of approximately 2:45 PM on Thursday July 2, 2020 the VAPPS services are experiencing a performance degradation due to a server issue. We are currently working on the problem. Update: 2020-07-03: Full service was restored at 6:20 am after … Continue reading →

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ColdFusion applications service outage on January 19, 2020

Posted on January 20, 2020 by Casey Carvalho

On Sunday, January 19, at approximately 4 PM, the Cold Fusion database server ran out of resources, causing an outage of the Cold Fusion applications. Services were recovered around 9:30 PM. Technicians are investigating the root cause of the problem. … Continue reading →

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