On Friday February 18, 2021 at 6:15 AM, an attempt to upgrade the phone system software failed. This is currently affecting the soft- phone Jabber clients and call centres agents.
The vendor is troubleshooting the issue
Update at 4:00 PM
The problems with the Jabber soft-phones have been resolved and services resumed. The Jabber client may need to be reset to reconnect again
We apologize for any inconvenience this may have caused.
-Computing and Communications Services