Some users cannot log in to RUFIS – May 10th, 2021

Since 7:00 am today (May 10th, 2021), some users have not been able to log in to RUFIS and users may experience the message,  “The system has encountered an error when servicing the request. Please try again. If the error persists, please contact the system administrator”. CCS technical team is investigating the issue and will update when there is more information.

If you only need to access the iExpense module, it is not impacted and is available within the my.ryerson portal under the APPS tab (Ryerson Financial Information System (Expense Reports)) and you do not have to use RU-VPN to access it.

Update – May 10th, 2021 11:39 AM – RUFIS system has been restarted and service is back to normal at 10:40 AM. CCS technical team is still investigating the root cause.

Please accept our apology for any inconvenience this may have caused.

-Computing and Communications Services

About Hongbo HE

Director, Application Services Computing and Communications Services Ryerson University
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