Intermittent Jabber disconnects on November 24, 2020

On Tuesday November 24, 2020, CCS noticed that some Jabber phone sessions are randomly disconnecting. The issue was reported to the vendor. A software patch has to be applied to resolve a software bug late this evening.

Update 1:

A patch has been applied and services resumed normally at 3:00 AM on November 25, 2020

Update 2:

The problem resurfaced again at 10:30 AM. The vendor is trying to find the root cause

Update 3:

A restart to some servers were required to clear the issue. This occurred on November 25, at 10:00 PM and services resumed since then

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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