Internet access interruption on May 8, 2020 from 8:00 AM to 12:00 PM

On Friday May 8, 2020, CCS received concerns about users on Bell network having intermittent access to Ryerson’s resources such as my, CAS, eHR & RAMSS. Network services team implemented a workaround at 12:00 PM to route Bell’s traffic through a different internet service provider and service resumed properly.

Update May 10:

The Internet Service Provider sending Bell’s traffic to Ryerson fixed the issue they were having on May 8, at 1 PM. Hence, Network Services team at Ryerson removed the workaround that they had implemented and Bell’s traffic flowed normally to Ryerson

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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