D2L Impacting Event Notification – Brightspace: April 29, 2022 12:22 PM – 12:47 PM

The D2L team has advised that on Friday, April 29, 2022 starting at 12:22PM to 12:47PM (ET) some users might have experienced a performance issue with D2L Brightspace where D2L Brightspace might be loading slowly. The D2L technical teams have resolved the issue.


We apologize for any problems that this has caused.

Computing and Communications Services

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Phones Jabber client outage on Wednesday March 30, 2022 at 8:00 AM

On Wednesday March 30, 2022 at 8:00 AM CCS noticed that Jabber phone clients are unable to connect. Previously established connections are working fine

The vendor is troubleshooting the issue

Update at 10:30 AM

Services resumed at 10:30 AM

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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Printing intermittent connectivity issues: Thursday, February 24, 2022 at 2:05 PM

Intermittent connectivity issues to the Microsoft Azure Portal are affecting printing services which rely on that connectivity to use the Universal Printing driver. The problem started around 2:05 PM today, Thursday, February 24.

Microsoft is working on a resolution.

UPDATE: Microsoft resolved the issue overnight and testing has confirmed that printing services are working normally.

Please accept our apologies for any problems this outage has caused.

-Computing and Communications Services

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Phones Jabber client outage on Friday February 18, 2022 at 6:00 AM

On Friday February 18, 2021 at 6:15 AM, an attempt to upgrade the phone system software failed. This is currently affecting the soft- phone Jabber clients and call centres agents.

The vendor is troubleshooting the issue

Update at 4:00 PM

The problems with the Jabber soft-phones have been resolved and services resumed. The Jabber client may need to be reset to reconnect again

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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Voicemail synchronization with Gmail delay on February 16, 2022

On Wednesday February 16, 2021 at 1:21 AM, the voicemail synchronization with Gmail failed to deliver voicemail messages to the users’ who opted for this option. The problem was traced back to a failed communication with the licensing server.

The IT Security team rectified the issue on February 17 at 4:40 PM and the service resumed.

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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www.ryerson.ca outage – Friday, February 11, 2022, 7:11 AM

On Friday February 11 at about 7:11 A.M the www.ryerson.ca website became unavailable during planned system maintenance. Services were restored at about 8:41 A.M.

We apologize for any inconvenience.

-Computing and Communications Services

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Some web applications are not available – Dec. 11th, 2021

A number of web applications are currently unavailable. These include CCS forms, Creative Industries Internship App, Parking App, One Card Picture Upload App, TAI, ACR and Appeals applications, Document Upload applications (choose Ryerson, xfer credits, referee and gradupload) and others.

CCS has been working since Friday to ensure Ryerson’s systems are not vulnerable to the recently announced log4j vulnerability. We have been patching systems and putting in place defenses to reduce the likelihood of a systems compromise. We have taken these applications offline while we work through the process of making sure they are not vulnerable. This is a precautionary measure and we have not seen any evidence of data theft or of any systems compromise.  

We expect these applications will not be available until Monday, Dec 13th.

Update – 2:2o pm, Dec. 13th – Most of the applications are back online.

We apologize for any inconvenience this may have caused.

-Computing and Communications Services.

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D2L Brightspace – System Issue

The D2L Network Operations Center (NOC) advises that on December 7, 2021 starting at 10:00AM (ET) an infrastructure event may be impacting users’ experience with D2L Brightspace. This issue is impacting the My Courses Widget, Quick Eval Widget, Work To Do widget and other functionality in the LMS is unavailable. D2L technical teams are actively working to resolve this issue. We will provide you with an update as soon as we have one.

Update: D2L reports that the issue has been resolved

We apologize for any problems that this has caused.

Computing and Communications Services

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Network outage at TRSM 3rd floor on Monday November 29, 2021 at 11:07 AM

On Monday November 29, 2021 at 11:07 AM CCS received an alert about failure of the network switch servicing a portion of the 3rd floor at TRSM building. The CCS network staff are investigating the issue.

Update 12:35 PM

Network switch configuration was restores and service resumed normally

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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eHR outage on Saturday, Nov. 27 00:41 AM – 11:45 AM

On Saturday, November 27, 2021 a scheduled Operating System patching process caused the eHR database to become unavailable between 00:41 AM to 11:45 AM.  We are still troubleshooting the root cause.

UPDATE: The database server rebooted unexpectedly. We are troubleshooting the problem with the help of vendor hardware support.

UPDATE: eHR is available as of approximately 9:30 PM.

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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